Refund and Cancellation Policy

1. Your Statutory Rights

This policy is provided in addition to your statutory rights under UK law, including the Consumer Rights Act 2015 and the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013. Nothing in this policy restricts or removes those rights.

When you buy a service online, you normally have a statutory cancellation period (usually 14 days) during which you can cancel and receive a refund, even if the service is not faulty. This period normally begins when the contract is made. If you expressly request that Project O begin providing the service immediately, and you then cancel during the statutory cancellation period, Project O may be entitled to deduct a proportionate amount for the services already supplied, where the law allows.

Your statutory rights for services that are faulty, not provided with reasonable care and skill, or not as described remain unaffected by anything in this policy.

Project O provides an accountability and coaching-support service, not digital content alone. The voluntary 7-day refund guarantee we offer for League is provided in addition to, and does not replace or reduce, these statutory cancellation rights. If you believe your statutory rights have not been met, contact us and we will address your concerns.

2. League (£60 one-time per season)

League is a one-time payment of £60 per season.

7-day refund guarantee: You can request a full refund within 7 days of the official season start date. This is a voluntary guarantee provided by Project O in addition to your statutory rights.

After the 7-day guarantee period, refunds are at the discretion of Project O and considered on a case-by-case basis, subject to your statutory rights.

To request a refund, email projectofamily1@gmail.com with your account email and the reason for your request.

3. Nutrition (£30/month)

Nutrition is a monthly recurring subscription of £30 per month.

Cancelling future renewals: You can cancel future renewals at any time by emailing projectofamily1@gmail.com. Your cancellation takes effect when we receive a valid cancellation request at that address — you do not need to wait for a reply for the cancellation to be valid. Cancellation stops future billing — you will not be charged for the next billing period.

If a renewal payment is collected after you sent a timely valid cancellation request because of processing delay, we will correct the charge and refund the affected payment.

Access after cancellation: Access to the Nutrition programme normally continues until the end of your current paid billing period.

We do not offer prorated refunds for partial billing periods, except where required by law.

4. Removal, Inactivity and Refunds

Removal from the programme, inactivity, or failure to log does not automatically create a refund. Any refund in these circumstances is at the discretion of Project O and is subject to your statutory rights.

5. How to Request a Refund or Cancellation

Email projectofamily1@gmail.com with:

• Your account email
• The product (League or Nutrition)
• The reason for your request

We aim to respond within 5 working days.

6. 1-to-1 Coaching (£120/month)

1-to-1 Coaching is currently enquiry only. Payment and cancellation terms for Coaching will be agreed before any Coaching arrangement begins.